Return Policy

The details:

The terms Seller: EcoAnew.com and Customer: You, the end consumer.

Timing frames

  • Returns must be initiated by email to Returns@EcoAnew.com within 7 days from the delivered date.
  • Any bulk orders that are placed by Customer will be subject to stricter claims policy which does not allow buyer’s remorse returns.

Types of Returns

  • Returns for products billed but not received are subject to review and verification.
  • Returns for wrong product shipped are to subject to review. The UPC number from the item received is required.
  • Buyer’s Remorse - Returns due to buyer’s remorse (where customer changes his/her mind) are to be issued an Return Merchandise Authorization (“RMA”) approval number and instructions upon receipt of request to Returns@EcoAnew.com.  Instructions on how to return will be sent with the RMA number. Consumer may be responsible for cost to ship items back to and may be subject to a 15% restocking fee. RMA numbers expire if the return is not received at the designated warehouse within 15 days of issuance. Where an RMA has expired, no credit will be issued to Customer. Any return Product that arrives to Distributor used, opened or in poor condition will not be entitled to a refund. All buyer’s remorse returns must be received by Distributor undamaged, in the original packaging and able to be re-sold.
  • Undelivered Packages – Seller will issue a refund for lost in transit shipments that are not delivered to the final destination. Seller will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Seller does not utilize Signature Delivery service option. A package may be declared lost in transit if tracking shows no movement after 5 business days.
  • Expired Inventory – All returns for expired inventory must be accompanied with the Expiration Date. Distributor will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
  • Damaged Claims – All damage returns must be accompanied by digital photograph and details describing the damage. Submit photos and Returns@EcoAnew.com
  • Manufacturer Defects – Seller will issue a refund for a defect return such as a missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the manufacturer for a warranty claim.
  • Product Image Not Matching Product - Seller is not responsible for new product labeling where the image in the product detail page is not the exact version the consumer receives. If the UPC number is kept the same then no significant changes to the product have been made and no return will be honored.
  • Melt - Seller is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. Seller does not ship with ice packs or any special packaging to cool the products in transit. Customer is advised to not buy any items that are prone to melting in transit in the summer months.

Join us on our mission to make the world a better place.